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Connecting Gong sends new call transcripts to GetWhys automatically. Once processed, your sales calls, win/loss conversations, and customer success calls are searchable from Chat alongside the GetWhys research interview corpus. You can also backfill older calls.

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What you can do with the Gong integration

  • Auto-import new Gong call transcripts as they’re recorded
  • Backfill historical calls by date range or by uploading a list of call IDs
  • Filter which calls get sent to GetWhys via your existing Gong automation rules
  • Search call content from Chat and have it cited like any other source

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Who can connect Gong

You need admin access in both Gong and GetWhys.

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Connecting Gong

1

In GetWhys, click Integrations in the left navigation

In GetWhys, click Integrations in the left navigation
2

Find the Gong card and click Connect

Find the Gong card and click Connect
3

Authorize the GetWhys app in Gong's OAuth flow

Authorize the GetWhys app in Gong’s OAuth flow
4

You're returned to GetWhys with the integration active

You’re returned to GetWhys with the integration active

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Setting up the webhook

After connecting, you need to configure a webhook in Gong so new calls flow into GetWhys:
  1. In GetWhys, open the Gong integration card and copy the webhook URL and public key
  2. In your Gong admin panel, create a new automation rule
  3. Paste the webhook URL into the destination
  4. Paste the public key into the verification field
  5. Set the call filter to control which calls get sent (e.g., calls in specific deal stages, calls by specific reps)
  6. Save the automation
The GetWhys integration screen walks through each step with screenshots.

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Backfilling historical calls

  1. Open the Gong integration card
  2. Use the Sync Panel to pick a date range and call status filter (e.g., untracked, failed)
  3. Run the sync — GetWhys will queue the calls and process them in the background

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How transcripts are used

Once processed, Gong transcripts behave like any document in Organization Data. They appear in Chat citations, can be mentioned with @, and are searchable from any query. See Organization Data.

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Disconnecting

On the Integrations page, click Disconnect on the Gong card. New calls stop flowing into GetWhys. Already-processed calls remain searchable.

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Privacy

Gong call data is private to your organization. It’s not shared with other GetWhys customers or used to train shared models.