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The Team section is where organization admins manage who has access to GetWhys and what they can do.

Who can manage the team

Team management requires admin permissions. Standard users see the Team page in read-only mode (if at all). If you need to manage members but don’t have the right permissions, ask an existing admin or reach out via Teams, Slack, Google Chat, or email [email protected].

Inviting members

Go to Team in the left navigation, click Invite member, enter the email address, and pick a user type (Pro, Create, or Basic — see User types). Send the invitation — the invitee receives an email with a sign-in link. Invitations expire after a set period; you can resend or revoke from the invitations tab.

Managing existing members

The Team members tab lists everyone in your organization. From here you can:
  • Change a member’s user type
  • Remove a member from the organization
  • See when each member last signed in

Domain verification

Verifying an email domain restricts organization access to people with email addresses on that domain. Once verified, anyone who signs up with a matching email can join the organization automatically (subject to your invite settings). To verify a domain, go to Team → Domains, add the domain (e.g., acme.com), and follow the DNS verification instructions. Domain verification typically requires cooperation with your IT team to add a TXT record. For signing in with work credentials through Okta, Entra ID, Google Workspace, or another identity provider, see SSO setup.

Seat usage

The Team page shows your seat allocation and how many seats are in use. Contact your GetWhys representative if you need to adjust seat count.

Reaching out for help

Add or remove members directly through the app where possible. If you need anything that isn’t self-serve — changing your seat count, upgrading user types, transferring an organization — reach out via Teams, Slack, Google Chat, or email [email protected].