> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getwhys.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong integration

> Pipe Gong call transcripts into GetWhys so they're searchable alongside the research interview corpus.

Connecting Gong sends new call transcripts to GetWhys automatically. Once processed, your sales calls, win/loss conversations, and customer success calls are searchable from Chat alongside the GetWhys research interview corpus. You can also backfill older calls.

## What you can do with the Gong integration

* Auto-import new Gong call transcripts as they're recorded
* Backfill historical calls by date range or by uploading a list of call IDs
* Filter which calls get sent to GetWhys via your existing Gong automation rules
* Search call content from Chat and have it cited like any other source

## Who can connect Gong

<Note>
  You need admin access in both Gong and GetWhys.
</Note>

## Connecting Gong

<Steps>
  <Step title="In GetWhys, click Integrations in the left navigation">
    In GetWhys, click **Integrations** in the left navigation
  </Step>

  <Step title="Find the Gong card and click Connect">
    Find the **Gong** card and click **Connect**
  </Step>

  <Step title="Authorize the GetWhys app in Gong's OAuth flow">
    Authorize the GetWhys app in Gong's OAuth flow
  </Step>

  <Step title="You're returned to GetWhys with the integration active">
    You're returned to GetWhys with the integration active
  </Step>
</Steps>

## Setting up the webhook

After connecting, you need to configure a webhook in Gong so new calls flow into GetWhys:

1. In GetWhys, open the **Gong** integration card and copy the webhook URL and public key
2. In your Gong admin panel, create a new automation rule
3. Paste the webhook URL into the destination
4. Paste the public key into the verification field
5. Set the call filter to control which calls get sent (e.g., calls in specific deal stages, calls by specific reps)
6. Save the automation

The GetWhys integration screen walks through each step with screenshots.

## Backfilling historical calls

<Tabs>
  <Tab title="Sync by date range">
    1. Open the **Gong** integration card
    2. Use the **Sync Panel** to pick a date range and call status filter (e.g., untracked, failed)
    3. Run the sync — GetWhys will queue the calls and process them in the background
  </Tab>

  <Tab title="Backfill from CSV">
    1. Export the call IDs from Gong as a CSV
    2. Use the **Backfill from CSV** option on the integration card
    3. Upload the file — GetWhys parses the IDs and processes the calls
  </Tab>
</Tabs>

## How transcripts are used

Once processed, Gong transcripts behave like any document in Organization Data. They appear in Chat citations, can be mentioned with `@`, and are searchable from any query. See [Organization Data](/features/organization-data).

## Disconnecting

On the **Integrations** page, click **Disconnect** on the Gong card. New calls stop flowing into GetWhys. Already-processed calls remain searchable.

## Privacy

Gong call data is private to your organization. It's not shared with other GetWhys customers or used to train shared models.